Mandarin Oriental, Singapore
The original Marina Bay luxury hotel.
75/100 | A TIER
See my detailed evaluation here. Learn more about my methodology.
View from the pool at the Mandarin Oriental, Singapore.
Table of Contents
Full Review Coming Soon
Introduction
Arrival
Deluxe Room
Breakfast at Melt Cafe
Wellness Facilities
Conclusion
Final Rating
Service, 19.5/30 points from:
Standards (20 points possible, 2 points each)
Arrival 6/10
Greeted at entrance every time ✓
Doors opened every time ✓
Bags taken ✓
Refreshments offered ✖
Introduced to hotel facilities and room/suite ✖
Intimacy 2/4
After interaction with staff, do they remember your preferences? ✖
After interaction with staff, do they remember and address you by name? ✓
Housekeeping 2/4
Turndown service ✓
Aware of whether or not you’re in the room ✖
Concierge desk (2 points) ✓
Attitude: 7.5/10
Rooms, 15.5/25 points from:
Standards (10 points possible, 1 point each)
Entry room larger than 500 square feet ✖
Electronic controls for room functionality ✖
Separate bathtub ✓
Rainfall shower head ✖
Reputable brand of amenities ✓
Pillow menu ✓
Nespresso or equivalent coffee machine ✖
Balcony ✖
Welcome amenity/amenities ✓
Electronic toilet ✖
Quality 3/5
Views of surrounding area 5/5
Cleanliness 3.5/5
Facilities, 16.5/20 points from:
Public space design
Lobby 4/5
Pool 5/5
Other Areas 3.5/5
Quality and Cleanliness 4/5
Food, 13.5/15 points from:
Standards (1 point each)
Multiple restaurants ✓
At least one prestigious chef owned restaurant ✓
Breakfast buffet ✓
a la carte option with breakfast ✓
Asian, Local, Juice, Pastry, and Western sections in buffet ✓
Quality 8.5/10
Location, 10/10 points from:
Surrounding Area
Walking distance to a major mall ✓
Walking distance to at least 4 restaurants ✓
Walking distance to at least two major attractions ✓
Safety 4/4
Walkability of surrounding area 3/3