The Banjaran Hotsprings Retreat
An otherworldly escape.
74/100 | B TIER
See my detailed evaluation here. Learn more about my methodology.
The check-in area from the welcome pavilion.
Table of Contents
Full Review Coming Soon
Introduction
Arrival
Water Villa
Breakfast at Pomelo
Wellness Facilities
Conclusion
Final Rating
Service, 23/30 points from:
Standards (20 points possible, 2 points each)
Arrival 10/10
Greeted at entrance every time ✓
Doors opened every time ✓
Bags taken ✓
Refreshments offered ✓
Introduced to hotel facilities and room/suite ✓
Intimacy 2/4
After interaction with staff, do they remember your preferences? ✓
After interaction with staff, do they remember and address you by name? ✖
Housekeeping 4/4
Turndown service ✓
Aware of whether or not you’re in the room ✖
Concierge desk (2 points) ✓
Attitude: 7/10
Rooms, 16.5/25 points from:
Standards (10 points possible, 1 point each)
Entry room larger than 500 square feet ✓
Electronic controls for room functionality ✖
Separate bathtub ✓ (I’m counting the outdoor hot spring tub as a “bathtub”).
Rainfall shower head ✓
Reputable brand of amenities ✓
Pillow menu ✓
Nespresso or equivalent coffee machine ✓
Balcony ✖
Welcome amenity/amenities ✓
Electronic toilet ✖
Quality 3.5/5
Views of surrounding area 3/5
Cleanliness 3/5
Facilities, 15.5/20 points from:
Public space design
Lobby 3.5/5
Pool 3.5/5
Other Areas 4.5/5
Quality and Cleanliness 4/5
Food, 13.5/15 points from:
Standards (1 point each)
Multiple restaurants ✓
At least one prestigious chef owned restaurant ✓
Breakfast buffet ✓
a la carte option with breakfast ✓
Asian, Local, Juice, Pastry, and Western sections in buffet ✖
Quality 7/10
Location, 8/10 points from:
Standards for Remote Resorts (3 points possible, 1 point each)
Captivating natural surroundings ✓
Private beach OR no other resorts within 0.5 miles of resort ✓
Complimentary shuttle to nearby points of interests ✖
Safety 4/4
Walkability of surrounding area 2/3