Mandarin Oriental, Bangkok
Legendary service in one of the world’s best hotels.
96/100 | APPROVED
See my detailed evaluation here. Learn more about my methodology.
The Mandarin Oriental, Bangkok, from the hotel’s boat on the Chao Phraya river.
Table of Contents
Full Review Coming Soon
Introduction
Arrival
Deluxe Balcony Room
Breakfast at The Verandah
Room Service
Service
Wellness Facilities
Conclusion
Final Rating
Service: 35/30
Standards
Arrival: 10/10
✓ Greeted at entrance every time
✓ Doors opened every time
✓ Bags taken
✓ Refreshments offered
✓ Introduced to hotel facilities and room/suite
Intimacy: 7/4
✓ After interaction with staff, do they remember your preferences?
✓ After interaction with staff, do they remember and address you by name?
Staff would regularly impress here: pressing your floor as you get into the elevator, never having to sign checks at meals, regular check-ins by both regular staff and management-level staff on activities, dinner plans, general “how is your day going so far” etc. +3 points.
Housekeeping: 6/4
✓ Turndown service
✓ Aware of whether or not you’re in the room
Another aspect of the hotel’s service-oriented nature: housekeeping was performed multiple times per day, with every single surface wiped down and everything neatly folded, arranged, or tidied with Mandarin Oriental-branded items. +2 points
✓ Concierge desk
Attitude: 10/10
Rooms: 20.5/25
Standards: 8/10
Entry room larger than 500 square feet
✓ Electronic controls for room functionality
✓ Separate bathtub
✓ Rainfall shower head
Reputable brand of amenities
✓ Pillow menu
✓ Nespresso or equivalent coffee machine
✓ Balcony
✓ Welcome amenity/amenities
✓ Electronic toilet
Quality: 3.5/5
Views of surrounding area: 4/5
Cleanliness: 4/5
Little desserts and other snacks were periodically delivered to room, such as a plate of macarons, on top of the welcome amenities upon arrival. +1 point
Facilities: 17/20
Public space design
Lobby: 4/5
Pool: 4/5
Other Areas: 4.5/5
Quality and Cleanliness: 4.5/5
Food: 15/15
Standards
✓ Multiple restaurants
✓ At least one prestigious chef owned restaurant
✓ Breakfast buffet
✓ a la carte option with breakfast
✓ Asian, Local, Juice, Pastry, and Western sections in buffet
Quality: 10/10
Location: 8.5/10
Standards for All Other Properties
✓ Walking distance to a major mall (within one block)
✓ Walking distance to at least 4 restaurants (within one block)
✓ Walking distance to at least two major attractions (less than 10 minutes)
Safety: 3.5/4
Walkability of surrounding area: 2/3